Refer a surgical case,keep your client

Email the record, recent bloodwork and any radiographs to our practice inbox, or have the client submit the appointment request form and note your practice name in the referring veterinarian field. We will contact the client directly to schedule and will confirm receipt with you.

Only about the procedure you referred them for — scheduling, the estimate, consent and follow-up. We do not market other services to referred clients and we do not offer the routine care that would compete with your practice.

A complete operative report describing the findings and technique, any intra-operative imaging, the anesthetic record, and the discharge and medication plan given to the owner. It is sent as soon as the report is finalised, not weeks later.

Please do. We would rather review a case and tell you honestly that it belongs at a 24-hour facility, or that surgery is not the right answer, than have a client travel for an appointment that was never going to work. Call and we will talk it through.

During business hours, yes, subject to surgical schedule. Call us rather than emailing for anything time-sensitive — foreign body obstruction, urinary blockage or an acute abdomen — and we will tell you immediately whether we can take it.